Carpet Comeback – Terms and Conditions

Effective Date: 10/05/2026

Welcome to Carpet Comeback. These Terms and Conditions govern the supply of our cleaning services to residential and commercial customers. By booking or using our services, you agree to the terms outlined below.

1. About Us

Carpet Comeback provides professional cleaning services including:

• Carpet Cleaning
• Deep Cleaning
• After Builders Cleaning
• Moving In / Moving Out Cleaning
• End of Tenancy Cleaning
• Upholstery Cleaning
• Pet Mishap Treatment
• Fabric Protection Treatments

Our primary focus is professional carpet cleaning and stain treatment services.

2. Bookings and Quotations

2.1 All quotations are based on the information provided by the customer at the time of booking.

2.2 Prices may change if the condition, size, or scope of work differs from the original booking details.

2.3 Bookings are subject to availability.

2.4 We reserve the right to refuse or cancel a booking where:

• Access is unsafe or restricted
• Conditions pose a health risk
• The service requested falls outside the agreed scope

3. Access and Customer Responsibilities

3.1 Customers must provide clear and safe access to the property and areas requiring cleaning.

3.2 The customer is responsible for:

• Removing valuable or fragile items before cleaning
• Securing pets during service
• Ensuring access to water and electricity where required
• Ensuring children are supervised at all times during the service. 

3.3 Heavy furniture will only be moved in order to place protective blocks under feet where safe and reasonable to do so. Heavy furniture will not be moved for any other reason. We are not liable for damage caused by moving furniture that is unstable, weakened, or improperly assembled.

4. Carpet and Upholstery Cleaning

4.1 While we use professional methods and equipment, results may vary depending on:

• Age and condition of carpets or upholstery
• Existing wear, bleaching, fading, or staining
• Previous cleaning attempts or treatments

4.2 Some stains, odours, or marks may be permanent. We do not guarantee complete stain removal.

4.3 Drying times may vary depending on ventilation, humidity, and carpet type.

4.4 Customers should avoid walking on freshly cleaned carpets and follow the guidance provided.

4.5 Customers should report any concerns within 24 hours of service completion.

5. Pet Mishap Treatment

5.1 Pet stain and odour treatments aim to reduce contamination and smells but cannot guarantee complete removal in all cases.

5.2 Severe contamination may have penetrated underlay, flooring, or subfloors, which may limit results. We will advise on what steps to take if this is found to be the case.

6. Fabric Protection

6.1 Fabric protection treatments help resist future staining but do not make carpets or upholstery stain-proof.

6.2 Customers must follow aftercare guidance to maintain effectiveness.

7. End of Tenancy and Deep Cleaning

7.1 End of tenancy and deep cleaning services are completed according to the condition of the property at the time of service.

7.2 Additional charges may apply where properties are heavily soiled or require excessive cleaning beyond the original quotation.

7.3 Customers should report any concerns within 24 hours of service completion.

8. After Builders Cleaning

8.1 Customers must ensure building works are substantially completed before our arrival.

8.2 We are not responsible for:

• Dust resettling after service
• Ongoing construction debris
• Paint, plaster, silicone, or cement damage that cannot be safely removed

9. Payments

9.1 A deposit of 20% of the quotation will be due at time of booking. A booking is not secured without the deposit being paid.

9.2 Remaining payment, including any added extras, is due upon completion of the service unless otherwise agreed in writing.

9.3 We accept payment via cash/bank transfer/card.

9.4 Late payments may incur additional charges.

10. Cancellations and Rescheduling

10.1 Customers must provide at least 48 hours’ notice to cancel or reschedule an appointment. Any paid deposit can be used if rescheduled appointment is within 6 months or be refunded in full.

10.2 Cancellations made with less than 48 hours’ notice will lose any paid deposit.

10.3 Same day cancellations will incur a charge of 50% of the quotation amount and loss of any paid deposit.

10.4 Failure to provide access at the scheduled appointment time will be considered a same-day cancellation.

11. Liability

11.1 We are fully insured; however, liability is limited to the value of the service provided.

11.2 We are not liable for:

• Pre-existing damage
• Wear and tear
• Shrinkage, colour fading, or deterioration caused by age or prior conditions
• Items not removed or secured by the customer

11.3 Any claims for damage must be reported within 24 hours of service completion.

12. Satisfaction and Complaints

12.1 Customer satisfaction is important to us. If you are dissatisfied with any aspect of our service, please contact us within 24 hours so we can address the issue.

12.2 We reserve the right to inspect and remedy any concerns before third-party services are arranged.

12.3 We will do our best to return within 48 hours from the time in which we are made aware of the issue to rectify the problem.

13. Health and Safety

13.1 Our technicians may refuse to carry out work where conditions are considered unsafe or hazardous.

13.2 Customers must disclose any known hazards, including chemicals, infestations, or unsafe flooring conditions.

14. Privacy

14.1 Customer information is used solely for booking, communication, and service purposes.

14.2 We do not sell or share personal information with third parties except where required by law.

15. Changes to Terms

Carpet Comeback reserves the right to update these Terms and Conditions at any time without prior notice.

16. Contact Information

For questions regarding these Terms and Conditions, please contact:

Carpet Comeback
Phone: 07482 894 003
Email: Carpetcomeback@outlook.com
Website: www.carpetcomeback.co.uk